About Lesson
Introduction
- Communication is the process of creating an understanding in the minds of others through one or more of the five senses.
- Communication is the process of sending and receiving information.
- When man communicates, he shares, his knowledge, attitudes, skills, and behavior in the form of gestures, spoken or written messages.
- It is the process of transforming an idea, skill, or attitude from one person to another accurately, effectively, and satisfactorily in a particular environment and culture.
Characteristics of communication
- Can occur without uttering a single word, sign, signal, or report.
- Is a two-way process that involves transmission and reception.
- Is a process: the process of transmitting meaning between individuals
- Must include both the transfer and the understanding of meaning.
- Has many varieties; verbal, nonverbal, vertical/horizontal, downward-upward
Purpose/Functions of Communication
- Information function: The getting or giving of information underlies all communication functions either directly or indirectly
- Education function,
- Teaching function,
- Evaluation function
- Orientation function,
- Interview function
- Instruction function: The command or instructive function of communication is more observable in formal organization rather than informal
- Command function,
- Instruction function,
- Team management function,
- Problem-solving function,
- Directive function
- Persuasive function: Persuasive function of communication i.e. to induce people is extremely important for extension in changing their behavior in a desirable direction
- Influence function,
- Motivation function
- Image projection function
- Integration function: The major function of communication is the integration of any disintegration at the interpersonal or organizational level. This helps to maintain individual, societal, or organizational stability and identity
- Organizational function,
- Linkage function,
- Coordination function,
- Synergy function
Why do Managers need Communication skills?
- Forecasting,
- Planning,
- Organizing,
- Instructing,
- Coordinating,
- Controlling
Communication Process Model
Sender form message—> Encode message—> Receiver receives encoded message—-> Decode message—-> Form feedback—> encode feedback—> receive feedback—> decode feedback.
