About Lesson
- Security of banking details – Internet banking customers have a right to the privacy of their transactions and financial details. When account details are entered into a response form on a webpage, the user has no control over the computer systems it passes through before reaching its destination. The encryption (data security coding) systems used on many web browsers and web servers aren’t totally secure as many have been broken by ‘hackers’.
- Changing nature of work – jobs have been eliminated due to increased Internet emphasis. Replacements generally require skills in IT and web support services causing the existing staff to retrain or find alternative jobs.
- Branch closure and job loss –This has had a major impact on customer access to traditional banking services, has increased customer dissatisfaction with the banks and reduced employment in the banking industry.
